论文范文网-权威专业免费论文范文资源下载门户!
当前位置:毕业论文格式范文>硕士论文>范文阅读
快捷分类:

关于Wirelessbutwiredtothecustomer论文范文 Wirelessbutwiredtothecustomer相关论文写作参考文献

分类:硕士论文 原创主题:Wirelessbutwiredtothecustomer论文 更新时间:2024-03-07

Wirelessbutwiredtothecustomer是大学硕士与本科Wirelessbutwiredtothecustomer毕业论文开题报告范文和相关优秀学术职称论文参考文献资料下载,关于免费教你怎么写wirednetwork方面论文范文。

Event venues are also judged by their “soft factors”. The Hong Kong Convention and Exhibition Centre has achieved a lot in this area over the last 25 years.

If you want to achieve something, you need to be flexible and think outside the box. Because organisers urgently required more space, the Hong Kong Convention and Exhibition Centre(HKCEC) now simply transforms car park areas into exhibition spaces whenever required. “The car park conversion made an extra 6,996 square metres available for those really big shows at the HKCEC,” explains Monica Lee-Müller, Managing Director of the HKCEC’s operating company HML. This space first came into use in April 2006 and is now known as the “dual-purpose” Expo Drive Hall. Although these exhibition capacities are only used temporarily, exhibitors don’t need to do without the usual amenities such as easy escalator access, a comfortable lobby, relaxing lighting and air conditioning systems. The latest in data communications technology is available – just like in other parts of the HKCEC, where the technology is continuously adapted to the latest standards. This includes both Internet broadband and wireless connections.

Despite going wireless, the HKCEC still remains wired to the customer. “We treat every client as unique,” Monica Lee-Müller affirms her policy. To get first hand customer feedback, two e-questionnaires are sent to organisers:“One is sent out right after the venue booking is contracted,” explains the HKCEC boss. “And another after the event is completed.” Areas being evaluated include the booking process, on-site customer service, security arrangements, technical equipment, cleanliness, and food and beverage service. Every e-questionnaire is shared with senior management. This is to identify jobs well done as well as service gaps or necessary facility upgrade and staff training measures. The questionnaires are really worthwhile, for fiscal 2012/13 Monica LeeMüller achieved a customer satisfaction rate of 98%.

Food and beverages are a fundamental factor of customer satisfaction– according to the motto that the way to a customer’s heart is through their stomach. Unlike other exhibition and convention centre operators, the HKCEC has not outsourced its catering to external service providers.

“We have our own 300-staff in-house F&B team,” points out Monica Lee-Müller. “ With award-winning chefs, experienced service staff and professional event managers to assist organisers in planning banquet events.” Event organisers not only hold gala dinners and cocktail receptions. They also have the opportunity to offer something creative and extraordinary, which is not to be underestimated for recurrent exhibitions.“ Our chefs use their creativity and trendy ingredients,” says Lee-Müller, “ to offer guests a different experience every time.”

总结:此文是一篇Wirelessbutwiredtothecustomer论文范文,为你的毕业论文写作提供有价值的参考。

参考文献:

关于Wirelessbutwiredtothecustomer毕业论文范文

相关职称论文题目

关于Wirelessbutwiredtothecustomer开题报告写作参考资料